DUTIES AND RESPONSIBILITIES
-Assist users by troubleshooting software, hardware and network issues promptly and effectively.
-Perform routine maintenance on computer systems, including installing updates, managing backups and monitoring system health.
-Support network administration tasks, including user account management, connectivity checks and minor troubleshooting of network issues.
-Assists with the overseeing of the customer billing functions.
-Receives and schedules operational tasks.
-To learn the techniques for the mechanical reproduction of drawings and photographs.
-Perform any other duties that may be assigned by one reporting supervisor.
ATTRIBUTES
-Ability to identify, analyse and resolve technical issues quickly.
-Patient and user-focused approach to deliver a positive support experience.
-Strong time management and multitasking abilities to handle multiple support requests.
-Collaborative mindset and willingness to support team goals and cross functional initiatives.
REQUIRED QUALIFICATIONS
-Holder of Diploma in Computer Science, Information Technology or related fields with relevant working experience.
-Proficiency in Microsoft Office Suite, Windows operating systems and basic knowledge of networking and security practices.
Good salary scales
Zambia Cargo & Logistics Limited (ZCL) is a regional logistics service provider and wholly owned by the Government of the Republic of Zambia(GRZ) through the Industrial Development Corporation (IDC) with terminals in Tanzania (Dar es salaam), Wal... Read More