Job Description

Employee Services
-Ensure adherence to Security, Health, Safety and Environmental procedures.
-Establish and maintain employee’s services log.
-Ensure compliance with OSHA, NHIF, NSSF and WCF.
-Track outstanding issues/queries and ensure that they are resolved satisfactorily within targeted time periods.
-Manage delivery of HR services according to agreed budget.
-Provide timely information to support core HR processes. Deal with queries from the staff and public.

HR Services Management
-Ensure necessary support structures (systems and processes) are in place to carry out and deliver quality HR services -Monitor process flows for quality and efficiency, and identify areas for process improvement.
-Manage third party service providers (HR Consultants) ensuring they meet agreed service levels and delivery within agreed cost, quality, and time requirements.
-Focus on customer service and satisfaction when addressing queries and requests from all stakeholders and employees.
-Keep abreast with latest HR practices and ensuring that these practices can be incorporated into the delivery model.
-Actively contribute to HR initiatives and projects by providing support to the overall HR function in continuous improvement initiatives.
-Ensuring that all employees are organized and satisfied in their work environment.
-Providing counseling on policies and procedures.
-Communicating with staff about issues affecting their performance.
-Looking after the health, safety, and welfare of all employees.
-Assist in organizing staff training sessions and activities.

Recruitment and Placement
-Handle all services linked to the recruitment process, in line with the company's strategic orientations and in compliance with the HR policy and the legal framework.
-Preparing job descriptions, advertising vacant positions, and managing the employment process.
-Ensure that HR tools including job descriptions, competence profiles and assessment tools are updated and applied consistently.
-Oversee new hire induction and on-boarding programs • Develop and maintain common applicant database and tracking system.
-Track timeline dates, probationary periods etc. and ensure notices are issued for timely follow up.

HR Information System (Records Management and Time & Attendance)
-Actively contribute to HR initiatives and projects by providing support to the overall HR function in continuous improvement initiatives.
-Support and use of HR Information System including inputting data onto the system, generating relevant reports, attending to queries, liaising with payroll to resolve queries.
-Independently process time and attendance data and resolve data discrepancies for payroll processing.
-Ensure the accuracy and integrity of the automated time and attendance reports for payroll processing.
-Review and verify employment records of new and current employees to ensure accurate determination and documentation of staff data in the system.
-Respond to inquiries from managers, employees, and other stakeholders on a variety of Human Resources questions, referring more complex questions to the appropriate resource.
-Compensation, Recognition and Reward Management.
-Ensure compliance with job grades and reward structure that is in place.
-Coordinate employee satisfaction surveys and remuneration surveys.
-Responsible for implementation of the survey outcomes.

Database Administration
-Coordinate printing and issuing of staff IDs (in plan).
-Coordinate and ensure enrolment of employees in HRIS.
-Liaise with ICT to ensure each staff is registered and provided with email address.
-Review and remove or deactivate exit staff from the system.
-In close collaboration with Payroll Unit ensure HRIS is always up to date.
-Ensuring accurate and proper record-keeping of employee information in electronic and digital format.

HR Analysis & Reporting
-Prepare monthly HR reports with a detailed analysis to assist in management decisions.
-Support with HR metrics and analytics to support internal and business focused HR reporting.

Business Focus
-Coordinate with HRBPs to conceptualize accelerated change program(s) that will translate to high productivity.
-Assist HRBPs on planning to ensure optimal deployment of human capital thus eliminating ad hoc staffing.


Other Requirements
-Bachelor’s degree in Human Resources Management, Administration or Social Sciences
-Years of experience working as an HR Officer or similar position.
-Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting.
-Excellent Communication skills, Analytical skills, Problem solving skills and planning & organizing skills.
-Good interpersonal skills with the ability to communicate and work effectively across teams internally and externally.
-Excellent personal organizational skills with the ability to multitask, prioritize and meet tight deadlines.
-High energy, personal presence, and maturity; demonstrated ability to innovate and support change.
-Listening skills as well as the ability to understand people's background and motives Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements.
-Ability to use independent judgement and to manage and impart confidential information.

Skills Required

• Communication Skills
• Teamwork
• Problem Solving
• Time Management
• Staff development
• Handle employee records and payroll management.
• labor laws and regulations.
• HR policies and procedures.